100% local support for when it matters most
Wi-Fi Support
Wi-Fi issues are frustrating, especially when you don’t know how to fix them. Townsville Internet specialises in Wi-Fi troubleshooting, improvement & optimisation.
Between troubleshooting, modem relocations, access points & point-to-point systems, there aren’t many home or business Wi-Fi problems we can’t solve.
Troubleshooting
If you’re experiencing issues and need support, call us on 1300 878 468 & we'll try our best to help you over the phone.
If solving the issue over the phone isn’t possible, we'll organise for one of our local technicians to come to you. Our call out fee for this is $220 for the first hour and $165 for every hour thereafter (prices are inclusive of GST). If you’re on one of our internet plans, you’ll receive 50% off the stated prices.
Modem Relocation
Where your modem lives has a bigger impact on your Wi-Fi than most people realise. The location of the NBN box often determines your modem location for FTTP connections. For FTTN connections, the location of an available socket determines your modem location. If your modem is in a corner of your house or surrounded by concrete walls, the signal strength can be limited.
Moving your modem from the garage to a more central location, such as the kitchen or living room is one of the most effective ways to improve performance and coverage throughout your home. We handle the cable run and wall socket installation so there are no cables running across the floor.
Access Points
If you're paying for fast internet, but some rooms across the house are barely getting signal, your internet might not be slow, your Wi-Fi simply isn't reaching where you need it to.
This is one of the most common issues we see, and it affects all kinds of properties:
Large homes where the modem is tucked away in one corner of the house
Older buildings with thick brick or concrete walls that weaken the signal
Multi-storey homes where coverage on the second floor is inconsistent
Businesses with open floor plans or multiple rooms that all need reliable connectivity
And properties where you want internet in a secondary building
If any of that sounds familiar, an access point is likely the fix.
Unlike boosters & range extenders, access points are a wired extension of your modem. They provide an extra connection point for your devices if they’re too far away from the modem. They can be wall or ceiling mounted, inside or outside, and blend into the background once installed.
We supply and install the latest Ubiquiti access points, professionally configured and set up to work seamlessly with your existing network. Our standard range includes the U6+, U7 Pro, and U7 Pro Max, covering everything from everyday home use through to high-performance setups with a large number of devices. For more specific requirements, we also offer the U7 Outdoor for external installations and the U7 In-Wall for a cleaner finish inside the home.
Access Points
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![Ubiquiti U6+]()
Ubiquiti U6+
WiFi 6 | 140m² coverage | 300+ devices | Ceiling or wall mount
- Everyday home or small office use
- Rentals or smaller spaces that need a capable, cost-effective solution
- Straightforward single-room or single-floor coverage
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![Ubiquiti U7 Pro]()
Ubiquiti U7 Pro
WiFi 7 | 140m² coverage | 300+ devices | 2.5GbE uplink | Ceiling or wall mount
- Larger homes or small-to-medium businesses with lots of devices
- Anyone wanting a future-proof setup ready for the latest devices
- High-density environments like open plan living or busy offices
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![Ubiquiti U7 Pro Max]()
Ubiquiti U7 Pro Max
WiFi 7 | 160m² coverage | 500+ devices | Built-in spectral scanning | 2.5GbE uplink | Ceiling or wall mount
- High-demand environments with a large number of simultaneous users
-Businesses or properties where interference or congestion is an issue
- Anyone who wants the best available performance without compromise
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![Ubiquiti U7 Outdoor]()
Ubiquiti U7 Outdoor
WiFi 7 | 465m² coverage | 250+ devices | IPX6 weatherproof | Wall or pole mount | Switchable directional/omni antenna
- Outdoor entertaining areas, pool areas, or open yards
- Properties needing coverage across a large external space
- Secondary buildings or sheds where running a cable inside isn't an option
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![Ubiquiti U7 In Wall]()
Ubiquiti U7 In Wall
WiFi 7 | 115m² coverage | 200+ devices | Metal wall mount | Built-in 2.5GbE PoE passthrough port
- New builds or renovations where a clean, hidden finish is a priority
- Rooms where ceiling mounting isn't practical
- Environments where appearance and subtlely matters
Point-to-Point Connections
If you've got internet in the house, but want it at a secondary building like a shed, workshop, or granny flat, running a cable underground is possible but not always practical. At the same time, a standard Wi-Fi signal from the house isn't going to be reliable at that distance.
This is where we’d recommend a point-to-point wireless connection. Our point-to-point connections focus radio frequency into a precise beam, acting as a link between two fixed points, effectively creates a wireless cable between the two locations. It's a popular solution for rural and semi-rural properties, properties with a secondary building and businesses with separate buildings on the same site.
We install one unit at each end, this creates a dedicated wireless link between two locations. With a link range of over 10 kilometres and throughput of 450+ Mbps, they deliver speeds comparable to a wired connection and are well suited to both residential properties and businesses that need reliable connectivity across multiple buildings.
A clear line of sight between the two points is required for installation. If you're unsure whether your property is suitable, give us a call on 1300 878 468.
Ubiquiti airMAX NanoBeam 5AC
5GHz | 450+ Mbps throughput | 10+ km range | 19dBi antenna gain | Outdoor rated
Connecting a shed, workshop, or secondary building without trenching cable
Rural or semi-rural properties where distances between buildings are large
Businesses needing reliable, high-speed links between separate sites
IT Support
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Backups are essential for protecting your important files from loss. Townsville Internet ensures your documents are safely saved and easy to recover whenever you need them.
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As printer and peripherals become more and more unnecessarily complicated, Townsville Internet can assist with anything from connectivity issues, driver installations, to functionality problems.
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It can be frustrating when things go wrong, and the solution isn’t obvious. Townsville Internet excels at solving your problem, no matter how obscure.
We want you back online and enjoying reliable internet, so we provide clear and effective support to make that happen.
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Regular system health checks are a great preventative measure to identify issues before they cause you headaches. This includes performance, security and software checks.
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Regular hardware maintenance is crucial to minimise chance of failure and data loss. Despite this, hardware can still fail. In either case, Townsville Internet can help you get back up and running.
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A well-designed network improves communication, increases productivity, and ensures a smooth online experience. We evaluate your requirements and tailor the network to suit you
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IT infrastructure setup involves installing hardware like servers, routers, and switches, as well as software for managing the network and security. Correct setup guarantees a dependable and expandable system that meets business needs
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Data backups are essential for protecting your digital files. Regular backups keep important documents safe from being lost, damaged, or attacked. If you do lose data, good recovery methods can quickly bring your information back, reducing downtime