Plans to suit every home
All of our plans are no lock in contract & backed by 100% local support
Our NBN Plans
All connection requests placed over the weekend will be processed on the next business day
Not sure what your property’s connection type is?
Check your address here
Why Choose Townsville Internet
No Lock-In Contracts
Our Team is Based in Garbutt
Our entire business is 100% local to Townsville. This includes the technicians that visit you & the team you speak to over the phone.
We don’t do lock-in contracts with our plans or our modems. You can change or cancel your plan at anytime.
Townsville Internet customers enjoy 10% off all hardware over $50 & 50% off the first hour call-out fee for internet and IT issues.
Get Connected in Minutes
We can connect you over the phone, you don’t even need to contact your old provider.
Our Customers Enjoy Discounts
Need a Router?
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D-Link N300
$129.00* upfront
Supports maximum download speed of 100Mbps
Only suitable for our Basic & Couple plan
Compatible with FTTN & FTTP connections
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Mercusys AX1800
$89.00* upfront
Supports up to 1Gb/s speeds
Compatible with FTTP connections
Access Point mode
Multi-directional high-gain antennas
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![Ubiquiti Unifi Express 7]()
UniFi Express 7
$483.14* upfront
Suitable for most apartments and houses
Remote support built in
Compact size fits neatly and doesn’t stand out
Lightning fast WiFi 7 technology
Only compatible with FTTP connections
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![Ubiquiti Unifi Dream Router 7]()
UniFi Dream Router
$700.00* upfront
Suitable for home networks & small - medium business
Fast & reliable WiFi 6 technology
Remote support & problem diagnosis
Supports up to 4 HD UniFi cameras
Only compatible with FTTP connections
* 10% off routers for new & existing Townsville Internet customers. Routers are sold and owned outright. Prices subject to change.
How To Join Townsville Internet
Pick a plan & submit the “Get Connected” form
We’ll process your connection & once you’re connected, we’ll send you a confirmation & your invoice
You can enjoy your fast internet backed by our local support
All connection requests placed over the weekend will be processed on the next business day
Loved By Locals
FAQs
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You can check your property’s connection type here. If your property is FTTN, you can get speeds up to 100Mbps. If your property is FTTP, you can get speeds up to 1000Mbps.
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No, there is no standard connection or transfer fee. If you’re in a new development and need a new line connected, there may be associated NBN fees with that, which we can tell you about.
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You can use any router as long as it is NBN compatible. You can also use the router from your old provider, assuming you own it outright.
If you know the model of your router, we can confirm if it’ll be compatible or not.
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Townsville Internet uses Ubiquiti hardware for all of our installations. However, if you have a particular brand you’d prefer, we can use that brand. You can either purchase the products yourself or we can source them for you.
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The transfer process can take up to 48 hours. However, it is often completed the same day we begin the process.
When your internet transfers, it will drop out for a few minutes while the providers switch over, then it’ll come back.
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Townsville Internet bills monthly. You’ll receive the invoice & payment instructions via email.
You can pay via a manual bank transfer or use GoCardless to set up recurring, automatic payments. Payment is due within 7 days of the invoice date.
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Yes, we do. Our call out fee is $220 (incl GST) for the first hour, and $165 (incl GST) per hour after.
If your internet is with Townsville Internet, you’ll get 50% off the first hour call out fee.
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If you experience any issues within 7 days of the installation and the hardware is faulty, we will come out and repair it free of charge. However, if the issue is caused by user error, we will charge the call out fee and any additional labour hours at our standard rate.