IT Support you can rely on - for when it matters

IT Support

Townsville Internet offers 3 types of IT support, depending on which one suits your needs

Help Desk provides immediate assitance through the phone or live chat

Remote Desktop support allows technicians to access the computer from a distance

On-Site Support enables IT technicians to address complex issues not solvable remotely

Backups are essential for protecting your important files from loss. Townsville Internet ensures your documents are safely saved and easy to recover whenever you need them.
As printer and peripherals become more and more unnecessarily complicated, Townsville Internet can assist with anything from connectivity issues, driver installations, to functionality problems.
It can be frustrating when things go wrong, and the solution isn’t obvious. Townsville Internet excels at solving your problem, no matter how obscure.
We want you back online and enjoying reliable internet, so we provide clear and effective support to make that happen.
Regular system health checks are a great preventative measure to identify issues before they cause you headaches. This includes performance, security and software checks.
Regular hardware maintenance is crucial to minimise chance of failure and data loss. Despite this, hardware can still fail. In either case, Townsville Internet can help you get back up and running.

A well-designed network improves communication, increases productivity, and ensures a smooth online experience. We evaluate your requirements and tailor the network to suit you
IT infrastructure setup involves installing hardware like servers, routers, and switches, as well as software for managing the network and security. Correct setup guarantees a dependable and expandable system that meets business needs
Data backups are essential for protecting your digital files. Regular backups keep important documents safe from being lost, damaged, or attacked. If you do lose data, good recovery methods can quickly bring your information back, reducing downtime

These services are dependent on your requirements.

We partner with other businesses to ensure you get what you need. So if we can’t help you, we know who can.

This includes Microsoft Apps & Windows. Have other software? Please reach out and we’ll see how we can assist.
Modern apps are powerful tools, and you should know how to get the most out of them. Townsville Internet can help We’re here to help you get the most out of your apps. Whether it’s setting up, troubleshooting, or learning how to use them, we make it easy so you can stay connected, productive, and entertained without the frustration.
We take the hassle out of setting up your internet. We will also set up permissions, so everyone in your home gets safe and easy access to what they need.
We keep an eye on your internet and network status so you don’t have to. If something goes wrong, we can fix it before it causes you problems, so you can enjoy interruption-free streaming, browsing, and gaming.
We help you keep track of your devices and equipment so nothing gets lost or forgotten. With our IT asset management, you save time, avoid unnecessary costs, and always know your technology is working its best for you.