Townsville’s own
internet provider
Our NBN Plans
Modems
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UniFi Express
$315*
Fast & reliable WiFi 6 technology
Simple setup & remote support if problems occur
Compact size fits neatly and doesn’t stand out
Connect up to 60 devices
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UniFi Express 7
$521.95*
Lightning fast WiFi 7 technology
Simple setup & remote support built in
Compact size fits neatly and doesn’t stand out
Connect up to 60 devices
*10% off for Townsville Internet customers
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UniFi Dream Router
$700.70*
Fast & reliable WiFi 6 technology
Supports up to 4 HD UniFi cameras
Remote support & problem diagnosis
Suitable for home networks & small - medium business
What Our Satisfied Customers Say
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Paula L.R
Townsville Internet is the best NBN internet access I’ve ever had. I haven’t needed them to trouble shoot anything, but I know Shaan & the team would address any issues fast and seamlessly. Totally recommend them.
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Hayden F
Great customer service. They got me connected so fast and everyone was awesome to deal with. 100% recommend.
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Jan T
Townsville Internet is a very pleasant and easy business to do deal with. They are efficient and very knowledgeable on their product. Nothing is not to much trouble for them. And best of all they are a local business.
Why Choose Townsville Internet
No Lock-In Contracts
Our Team is Based in Garbutt
Joining Townsville Internet is super simple. We can connect you over the phone, you don’t even need to contact your old provider.
Get Connected in Minutes on the Phone
Our Customers Enjoy Bonus Perks
Townsville Internet customers enjoy 10% off their modem & 50% off all call-out fees for Internet and IT issues.
Our entire business is 100% local to Townsville. This includes the technicians that visit you & the team you speak to over the phone.
We don’t do lock-in contracts with our plans or our modems. You can change or cancel your plan at anytime.
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You can check your property’s connection type on the NBN’s website here. If your property is FTTN, you can get speeds up to 100Mbps. If your property is FTTP, you can get speeds up to 1000Mbps.
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No, there is no standard connection or transfer fee. If you’re in a new development and need a new line connected, there may be associated NBN fees with that, which we can tell you about.
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You can use any modem as long as it is NBN compatible. You can also use the modem from your old provider, assuming you own it outright.
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Townsville Internet uses Ubiquiti hardware for all of our installations. However, if you have a particular brand you’d prefer, we can use that brand. You can either purchase the products yourself or we can source them for you.
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The transfer process can take up to 48 hours. However, it is often completed the same day we begin the process.
When your internet transfers, it will drop out for a few minutes while the providers switch over, then it’ll come back.
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Townsville Internet bills for the month coming. For example, a bill issued on the 1st of May will be for the 1st of May - 1st of June. The invoice is emailed to you monthly, with payment instructions included.
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Yes, we do. Our call out fee is $220 (incl GST) for the first hour, and $165 (incl GST) per hour after.
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If you experience any issues within 7 days of the installation and the hardware is faulty, we will come out and repair it free of charge. However, if the issue is caused by user error, we will charge the call out fee and any additional labour hours at our standard rate.